FAQs

TAKE NOTE

Because each bag is individually made, each bag will always have slight variations. Particularly in the handmade elements and decorations. The different threads used also vary slightly in thickness, which gives the stitching differ in appearance.  I create new bags all the time, and will update the webshop accordingly.

 

RETURNS

If you wish to exchange or return for store credit, please notify the return within 7 days of receiving the product with a note of reason and I'll be happy to do so. There are no cash refunds at this point, only exchanges or store credit. All items must be returned in unused condition. The individual is responsible for return shipping costs. For any damaged items due to shipping please notify me within 5 days of receiving and I will gladly arrange for new products to be mailed out to you asap at my cost or give you store credit.